We answer. Within two working days.
One address for everything: apps and games from Google Play, and systems we run for clients.
Include the app or system name, what you expected, what happened instead, and your device or browser if it is relevant. Screenshots help.
Clients with a support agreement
Use the address and priority channel in your agreement. Incidents affecting sales or invoicing are treated as urgent at any hour.
Common questions
An app crashes or will not open.
Update to the latest version from Google Play first. If it still fails, email us with your device model and Android version — crash reports reach us automatically, but knowing which device helps us find yours.
I want a refund for an in-app purchase.
Purchases are processed by Google Play. Request the refund through your Google Play order history; Google handles it under its refund policy. If Google directs you to the developer, email us with the order number (GPA.xxxx).
How do I delete my account or data?
See the account and data deletion page. It explains what is removed and how long it takes.
Can I get an app in Arabic, English or French?
Our apps follow your device language where a translation exists. If yours is missing, tell us — it is often a quick addition.
I found a security issue.
Please email support@novamada.com with "Security" in the subject. We acknowledge reports within two working days and will not take action against good-faith research.